Insurance firms suspends covering patients at Nairobi Women’s hospital


Nairobi Women’s Hospital has been on the lime light for allegations of exploiting patients. Insurance companies among them AAR, Old Mutual and CIC have suspended payment of bills in the nine branches of the hospital citing administrative concerns.

The hospital’s founder Dr. Sam Thenya says they are in talks with the insurers to resolve the crisis.

“Unfortunately that is the decision they made, I don’t know why but we are in conversation with the insurers as they have suspended engaging with all our branches… But we remain focused in our service to our customers,” said Dr. Thenya.

Allegations came in after a screenshot was circulating on twitter  that Nairobi women’s hospital was among private facilities that made a habit of charging patients with insurance covers exorbitantly, an allegation the hospital denies

On Monday, the hospital’s board of directors said it has commenced an internal probe into claims.

“We have noted with a lot of concern reports appearing in various media platforms in the recent past suggesting that there is some systematic approach by the hospital to unfairly generate revenue from patients,” said the board.

“Although we don’t believe this is the case, and in fact it is antithetical to our foundational principles, we take these allegations very seriously and are conducting an internal review as well as cooperating with the Kenya Medical Practitioners and Dentist Council as they carry out their independent review.